Shipping Policy

At ishajeweluxe, we strive to deliver your orders promptly and efficiently. Please read the following policy to understand how we handle shipping and delivery.

1. Shipping Locations

We currently ship to india. If your location is not listed, please contact us at manjucbe90@gmail.com or WhatsApp +91 9108314487 for further assistance.

2. Shipping Charges

• Domestic Shipping: Standard shipping fees are calculated based on your location and order total. Exact shipping charges will be displayed at checkout.
• International Shipping: Shipping fees for international orders will vary depending on the destination. Additional customs or duties may apply and are the responsibility of the customer.

3. Processing Time

• Order Processing: Orders are processed within 1-3 business days after they are placed. Please note that orders placed during weekends or holidays will be processed on the next business day.
• Shipping Time: Delivery times will depend on your location. Typically, domestic orders are delivered within 5-7 business days, and international orders may take 7-21 business days.

4. Order Tracking

Once your order is shipped, you will receive an email with tracking information. You can use this tracking number to monitor your shipment’s progress on the courier’s website.

5. Delivery Delays

While we do our best to ensure timely deliveries, delays may occur due to unforeseen circumstances (e.g., weather conditions, customs delays). We are not responsible for such delays but will assist you in tracking your package.

6. Lost or Damaged Packages

• Lost Packages: If your package is lost in transit, please contact us immediately. We will work with the courier to resolve the issue and ensure you receive your order.
• Damaged Packages: If your package arrives damaged, please keep all packaging materials and the product. Contact us within 24 hours of receiving the damaged item, and provide photos of the damage. We will assist you in initiating a return or exchange.

7. Undeliverable Packages

If a package is returned to us due to an incorrect shipping address or if the package was unclaimed, you will be responsible for any additional shipping costs to have the package re-shipped.

8. Customs, Duties, and Taxes (For International Orders)

International shipments may be subject to customs fees, duties, and taxes, which are not included in our shipping fees. These charges are the customer’s responsibility and must be paid to the appropriate customs agency.

9. P.O. Boxes

We do not ship to P.O. Box addresses. Please provide a complete street address for shipping.

10. Contact Information

If you have any questions regarding shipping or delivery, feel free to contact us:

• Email: manjucbe90@gmail.com
• WhatsApp: +91 9108314487